Technology Troubleshooting Checklist
Refer to this checklist for possible solutions to your technical problem before you call for help. Although some of these possible solutions appear trivial, they are often overlooked. Check off those problems you have attempted to solve. This will be useful when requesting repair.
Administrative and Instructional Hardware (excluding POS)
Tools for Schools Secondary - Pomeroy - 1-800-794-6117
Step 1. Inform building contact (each school has at least one individual with access to the RESA VIII Computer Repair Website and to R&T requests via ITDirect)Step 2. Building contact sends Computer Repair request to RESA VIIIor an R&T request via ITDirect.*
All POS computer repairs are to be reported directly to the department of School Nutrition by phone. No POS repair requests are to be sent to RESA VIII unless so directed by the School Nutrition Department.
*When submitting a Repair Request the individual submitting the request is the Person Authorizing. DO NOT put R&T staff member name as the Person Authorizing the repair.